Terms & Conditions

1. Our Products

We offer pet products for customers across the United Kingdom. We aim to ensure that all product descriptions, images, specifications and prices are as accurate as possible. However, slight variations in colour, size or appearance may occur.

All products are subject to availability.

2. Placing an Order

When you place an order, you will receive an email confirming that we have received it. This does not mean your order has been accepted.

Your order is accepted once it has been processed and dispatched. We reserve the right to refuse or cancel any order if:

a product is unavailable;
there is an error in the product description or price;
we are unable to process payment;
we suspect fraudulent or unauthorised activity.

If we cancel an order after payment has been made, you will receive a full refund.

3. Prices and Payment

All prices on our website are shown in GBP (£).

Prices shown on the website do not include VAT unless otherwise stated. Any applicable taxes and delivery charges will be clearly displayed at checkout before you complete your purchase. UK online sellers must make the total price, including taxes and delivery costs, clear before the order is placed.

We accept payment through the methods made available at checkout. By submitting payment details, you confirm that you are authorised to use the selected payment method.

4. Right to Cancel

If you are a consumer in the United Kingdom, you generally have the legal right to cancel your order within 14 days of receiving the goods, for any reason, under the Consumer Contracts Regulations. If you cancel within this period, you then have a further 14 days to return the goods.

To exercise your right to cancel, please contact us at support@zoovrapets.com with your order number and a clear request to cancel.

5. Returns and Refunds

If you wish to return an item, please contact support@zoovrapets.com first. We will guide you through the return process.

Returned items should be sent back in suitable condition. We may reduce the refund amount if the value of the goods has been diminished by handling beyond what is necessary to establish their nature, characteristics and function. UK guidance allows traders to make this kind of deduction in appropriate cases.

Where a refund is due, it will be processed without undue delay and, where applicable, within 14 days of receiving the returned item or evidence that it has been sent back.

This does not affect your statutory rights if goods are faulty, damaged or not as described.

6. Product Availability

All products are subject to availability. We reserve the right to discontinue, remove or modify any product at any time without prior notice.

7. Promotions and Member Offers

From time to time, we may offer discounts, promotions or member-only benefits. These may be subject to separate terms, including:

validity periods;
product exclusions;
minimum spend requirements;
stock availability.

Unless otherwise stated, promotions cannot be combined.

8. Intellectual Property

All content on this website, including text, graphics, logos, product descriptions, branding and images, is the property of Zoovra Pets or its licensors and may not be copied, reproduced or used without prior written permission.