Privacy Policy

At Zoovra Pets, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit our website, place an order or contact us.

1. The Information We Collect

We may collect and process the following personal information:

  • your name;
  • your email address;
  • your phone number;
  • your billing and delivery address;
  • your order and transaction details;
  • information you provide when contacting us;
  • technical information such as IP address, browser type, device information and website usage data;
  • marketing preferences, where you choose to receive updates from us.

 

3. How We Use Your Information

We use your personal information to:

  • process and deliver your orders;
  • communicate with you about your purchases;
  • provide customer support;
  • manage returns, refunds and complaints;
  • improve our website, products and services;
  • prevent fraud and protect our business;
  • send marketing emails where permitted by law or where you have agreed to receive them.

 

4. Marketing Communications

If you choose to subscribe to our newsletter or member communications, we may send you updates about promotions, new collections and special offers.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us at support@zoovrapets.com.

 

5. Payment Information

Payments on our website are processed securely by third-party payment providers. We do not store your full card details on our servers.

Our payment providers may process your personal information in accordance with their own privacy notices. ICO guidance for online retail notes that payment service providers may act separately and that businesses should make clear when they do not store payment card data.

 

6. Sharing Your Information

We only share your information where necessary, including with:

  • payment service providers;
  • delivery and logistics partners;
  • website, hosting and technical service providers;
  • email marketing platforms, where you have agreed to receive communications;
  • professional advisers or legal authorities where required by law.

We do not sell your personal information.

 

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, analyse traffic and enhance your browsing experience.

Some cookies are essential for the website to operate properly. Others, such as analytics or marketing cookies, may only be used with your consent where required.

UK cookie rules require clear information about cookies and consent for non-essential cookies.

For more information, please see our Cookie Policy.

 

8. How We Keep Your Information Safe

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

While no online system can be guaranteed to be completely secure, we are committed to maintaining appropriate safeguards to protect your data.

 

9. How Long We Keep Your Information

We keep your personal information only for as long as necessary for the purposes for which it was collected, including:

  • to fulfil orders and provide customer support;
  • to comply with legal, tax and accounting obligations;
  • to resolve disputes and enforce our agreements.

 

10. Your Rights

Under UK data protection law, you may have the right to:

  • request access to the personal information we hold about you;
  • request correction of inaccurate information;
  • request deletion of your information in certain circumstances;
  • object to certain types of processing;
  • withdraw consent where consent is the basis for processing;
  • request restriction of processing in certain cases;
  • request transfer of your data where applicable.

UK ICO guidance says privacy notices should explain people’s rights, including the right to withdraw consent where consent is relied on.

To exercise any of these rights, please contact us at support@zoovrapets.com.

 

11. Complaints

If you have concerns about how we use your personal information, please contact us first and we will do our best to resolve the issue.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection. ICO guidance says people should be told how they can complain if they have concerns about data use.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical or business changes. Any updates will be posted on this page with a revised “Last updated” date.