Returns & Refunds

1. Returns and Refunds

If you wish to return a product, please contact us first at support@zoovrapets.com. We will guide you through the entire return process.

Returned items must be sent back in an appropriate condition. We may reduce the amount of your refund if the value of the goods has been diminished as a result of handling beyond what is necessary to establish their nature, characteristics and functioning, where permitted under applicable UK consumer law.

Where a refund is due, it will be processed without undue delay and, where applicable, within 14 days of receiving the returned item or receiving evidence that the item has been sent back.

2. Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged or incorrect product, please contact us as soon as possible at support@zoovrapets.com, providing your order number and, where possible, photographs of the issue.

We will review the situation and provide an appropriate solution in accordance with your statutory rights.

3. Return Process

As our customer support is provided online only, all returns are handled directly through our customer support team.

Please do not send any items back without contacting us first, as return instructions may vary depending on the product and supplier.